In accordance with the CMS security policy, the FISS Logon ID is not to be used by any one other than the assigned user. Highmark Medicare Services requires that every user of the Fiscal Intermediary Standard System (FISS) must have a unique Logon ID for greater accountability and security. The password is not to be revealed to anyone, including Supervisors and Managers.

If at any time you believe someone has used your Logon ID, complete this form to have the ID suspended immediately and then use the Form to Request a Medicare Part A Logon ID to have a new one established.

Effective June 1st it is CRITICAL that all logon requests submitted to Highmark Medicare Services have the REQUESTORS e-mail address and phone number on the request form or change form. No longer will logon request information be sent to managers, supervisors or persons other than the REQUESTOR.   The requestor and ONLY the requestor will now receive the logon information directly.