General

1. How do I request a new FISS logon?
2. I just submitted my claim via DDE in FISS. Can you look at my claim and tell me if it is billed correctly?
3. I need to have my FISS password reset. What do I need to do?

1. How do I request a new FISS logon?

   If you require a new Part A FISS/HIQA logon ID, you should complete the FISS/HIQA Logon Request Form located at http://www.highmarkmedicareservices.com/parta/edi/forms/new_logon_id.html.  If you need additional assistance, please call the customer contact center for PA providers at 1-800-560-6170 and for MD/DC providers call 1-866-488-0545.

   Date Posted: 03/17/2008, Date Reviewed/Revised: 04/25/2008

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2. I just submitted my claim via DDE in FISS. Can you look at my claim and tell me if it is billed correctly?

   The FISS system has edits in place to verify correct billing of claims.  The status/location where a claim begins its process is S B2500.  Providers need to allow time for the claim to go through the system edits and process accordingly.  If you need additional assistance, please call the customer contact center for MD/DC providers at 1-866-488-0545 and for PA providers call 1-800-560-6170.

   Date Posted: 03/17/2008

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3. I need to have my FISS password reset. What do I need to do?

   Providers have the capability to reset their passwords.  Detailed instructions are provided at  http://www.highmarkmedicareservices.com/transition/edc/pdf/racf-id-password-reset-instructions.pdf.  Providers who do not have the capability of resetting their own password can call Highmark Medicare Services to have a customer service representative do it for them.  If you are calling a customer service representative, please have your RACF Id and your 4 digit PIN information available when you call.  The telephone number for the customer contact center for MD/DC providers to call is 1-866-488-0545 and for PA providers is 1-800-560-6170.

   Date Posted: 04/25/2008

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